Contact Us

How do I sign up for a Direct Express® card?

To sign up for the Direct Express® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday.

Card Enrollment Center 1-800-333-1795
master card

Already have a Direct Express® card?

For all questions related to the Direct Express® card, cardholders should call:

Customer service is available 24/7

We handle calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage
call us
You can also write to us at:
Direct Express®, Payment Processing Services. P.O. Box 245998
San Antonio, TX 78224-5998