Contact Us

Already have a Direct Express® card?

For all questions related to the Direct Express® card, cardholders should call:

Do you need an interpreter?

Translation services are available in more than 235 languages and can be provided by contacting the phone number on the back of your card.

Customer service is available 24/7

We handle calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage
call us
You can also write to us at:
Direct Express®, Payment Processing Services. P.O. Box 245998
San Antonio, TX 78224-5998